Please be sure to read our Shipping Policy before placing your order.
By placing your order, you agree to the Shipping Policy.
This policy is based on the Japanese version and has been translated into multiple languages.
In the event of any doubt regarding the content or interpretation, the Japanese version of this policy will be applied as the official policy.
Shipping charges
We offer free shipping throughout Japan except Okinawa and remote islands.
Areas requiring separate shipping charges: Okinawa Prefecture (2,500 yen per prefecture), remote islands (800 yen *to be separately invoiced after order completion)
The delivery method is specified by us and cannot be selected by the customer in principle.
As a general rule, we do not accept date and time specifications.
However, if for some reason you wish to specify a delivery method, date, or time zone, please be sure to contact us in advance [before ordering].
We will not accept your request after your order has been placed. Please understand this in advance.
About delivery time
We will ship within 5 business days (excluding Saturdays, Sundays, and holidays) after your order is placed.
This does not apply to areas where natural disasters or large-scale events are being held. Please understand this in advance.
Damage during shipping
Although we take great care in packing our products to prevent scratches and dents during shipping, there is a possibility that damage may occur during transportation after delivery to the shipping company due to some trouble or the shipping company's responsibility.
We ask for your understanding that scratches and dents on the outer box may not interfere with the use of the product.
International Shipping
Customers who wish to ship overseas (outside of Japan), please note the following
The available delivery areas and methods are always subject to change. EMS is the standard international shipping method, and we will use the most reasonable shipping method at the time of shipment.
If you wish to have your order shipped internationally, the price will include international shipping charges. Depending on your Internet environment (e.g., using a VPN), the correct price may not be displayed. In such cases, you may be billed separately for the difference from the regulated rate.
In such cases, you may be charged the difference between the regulated and unregulated rates. Please note that refusal to pay may result in the shipment being disposed of or returned to Japan.
You will be notified of the tracking number after the shipment is completed. Please use the tracking service for your order as a guide only. The tracking service may not be available in all areas of the destination country. Once in the destination country or region, you can obtain more accurate information by using the tracking service provided by the local postal service. (e.g. USPS for the U.S., SGPOST for Singapore, etc.)
*Tracking numbers are commonly available.
In some countries and regions, the package may not be delivered unless the customer contacts the nearest delivery office himself/herself.
2023.04.24 Enacted and enforced
Revised: May 22, 2023
